It’s a little bit scary but a lot more fun … Christmas present buying steps up today with some new specials from Spinifex Collections in Longreach. When you live this far out, you need something naughty and nice. Happy shopping to all our viewers!
Few things irritate me more than having to complain about poor service. If you have to complain about poor service, that business has lost you and you’re probably not going to go back. But what if that business has a near-monopoly on the service you need? Like postal services … such as Australia Post. That’s how it is where we live, in Longreach, Outback Australia. So when there was a problem last week with delivery of a birthday present — sent by tracked parcel post from Brisbane — we approached the postmaster to sort things out. At this point, Monday morning, October 27, the parcel basically has been declared lost and it looks like we’re going to miss out on the expensive birthday present sent from daughter … even though we have the tracking evidence (above) that the item was indeed sent, travelled and was logged into Longreach post office last Tuesday, October 21, “awaiting collection”. Oh-oh, but that’s only the start of it. The postmaster, standing there at the counter, is now suggesting that there are only two options: either we have collected it and lost it; or the parcel was wrongly addressed and has gone to someone else.
So I decide to escalate the matter to HQ. The good old last resort. The postmaster writes down a number for me to call with my complaint: 131318. Turns out that’s the central “customer service” number and there is no “option 1-4” for complaints so it’s impossible for me even to lodge a complaint. Haha, nice dead-end strategy, that. But hey, I find the complaint number on the Australia Post website (it’s 03 8847 9045 if you need it) and call.
Now I’m stumped … after 20 minutes listening to “on hold” music I give up, having heard “we apologise for the delay. we will take your call as soon as possible” about 20 times and “sorry, all our consultants are taking calls at the moment” about five times.
Would you help me out, please, by sharing this post as widely as possible and let’s see whether we can scare up some help from Australia Post using good old viral people power?
Bizarre shop story: our good friend Sue Smith, founder and owner of Spinifex Collections gift shop in Longreach, Outback Queensland, tells me she answered the phone one day at work and discovered it was a Skype call from Norway.
“It was someone who’d been told that mine was the sort of shop that would stock reindeer hides!” Sue said.
“Well yes, I like all things unusual and especially if they’re natural 🙂
“The long and the short of it was that this person had married a Norwegian, was living in Norway and had visited a tannery there.
“She thought she should share some of the hides with her home country!
“She said they retailed between $300 and $400.
“I had them shipped to my door after paying for them sight unseen (plus duty and GST before Customs released them) but found I could still make some money at a RRP of $285!”
Sue admits she suffered a minor buyer’s remorse: “I thought I’d bought many more than I’d ever sell but decided I would sew excess into vests and jackets.
“However, at the rate they’ve sold in the short time since I’ve had them, I’m starting to think I’ll have to get more to keep up with demand! I hope things continue in this vein!”
On her website Sue describes them as: “All the way from Norway … beautifully tanned, thick and softly luxurious … perfect sofa throws, to snuggle up to on those chilly winter nights, to place in front of the fire or hang on the wall just to look at. The colours are varied from all white to nearly all brown, with splotches and splashes and the size is large calf.”
Sue sent us one to try out and she’s right … beautifully tanned, thick and softly luxurious is a perfect description. We’ve got it on our bathroom floor and in our chilly Ballan mornings (sometimes freezing outside) it’s perfect on the toes. Thanks Sue!
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