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Category Archives: service

Internet speed … good or bad?

We finally made it back on to the Internet on Thursday after days of connection issues and discussions with Philippines help desks. The process of moving house means we had to use mobile hotspots for several days but now we’re back.

Question is: what is our new connection like and we’re seeking the wisdom of the crowd (cloud?). Please help us out and review the following speed test results (recorded today) and vote on our speed:



speedtest_1

speedtest_2

speedtest_3

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Energy price bites

Anyone else notice electricity costs went up? We’ve just paid our three months of power consumption in Longreach to Ergon Energy and the bill was $1096.37. Our previous three-months’ bill (August-October) was $512.56. So … more than double.

The difference was air-conditioning, of course. As the weather heated up approaching and during Christmas and New Year, our air-conditioner use increased. Probably doubled, by the looks of it.

Here’s how Ergon charges people in the hot droughted Central Western region for power … take a look at Pages 15-17 (Section 5) … it makes interesting reading.

It’s based on the cost of supply and other considerations, especially in the Mt Isa region … basically electricity supply costs along the coast from Cairns to the Darling Downs “have a relatively low distribution cost to supply”, while anywhere else (except the Mt Isa region) “have a significantly higher distribution cost of supply than the East Zone”.

So if you live anywhere else than east of the Great Dividing Range, or in the Mt Isa region, expect to be slugged big time for your “lifestyle decision”. Hmmm, do we get a reduction in tax rates for the same “lifestyle decision” which results in lower service levels in everything else, including power reliability? Not likely! Let me know what you think …

Into the known-unknown …

Telstra

We have entrusted all our personal and business communication needs into the hands of Australia’s largest telecommunications provider and this is today’s encouraging message. Wish us luck and we hope to see you “on the other side”.

Need a mentor for your small business?

 

Very happy to let you know that our business experience and expertise is now available through the TAFE Queensland Small Business Solutions program, which offers business mentoring for a low one-off fee of $395. If you or a friend have a small business which could use the tried and tested advice and methods described here, please contact TAFE here and mention my name. Available all through Central and South-East Queensland. I have run businesses in publishing, retail, and (of course) small-to-medium sized journalism enterprises.

Cokley Mentor

Now we’re getting media releases from Australia Post

141010 Media Release

Here’s a few pars of what we received this morning — note the accent on NSW and Victoria … never mind those of us who live elsewhere:

Media Release
For further information, please contact:
National Media Line
03 9106 6666
10 November 2014

Australia Post today officially opened its upgraded Sydney Parcel Facility, part of a $2 billion investment in capability across the country that will dramatically increase capacity in time for the Christmas rush.

The upgrade to the Chullora facility includes state-of-the-art equipment and technology that will double processing capacity, improve reliability, provide greater tracking and bolster employee safety.

A similar makeover at Australia Post’s Melbourne Parcel Facility at Sunshine West, will be unveiled later this week, meaning businesses and consumers will benefit from a doubling of capacity and significant capability uplift in Australia’s two biggest markets.

Australia Post Managing Director and Group Chief Executive Officer, Ahmed Fahour, said the world-class expansion of Sydney Parcel Facility was one of several key proof-points demonstrating Australia Post’s commitment to meeting the changing needs of customers.

… <blah blah blah>

“Each and every parcel that enters our network in New South Wales and Victoria will benefit from the extensive upgrade and investment we have made to our truly world-class parcel service in advance of the peak Christmas period.

“Last year we processed record parcel volumes over Christmas and we expect to do so again this year as more Australians shop online and rely on Australia Post to deliver their Christmas gifts. Residents, businesses and consumers can rest assured that we are ready and raring to go this Christmas,” added Mr Fahour.

Yep, he’s right … Christmas is coming and parcels will be at the forefront of our collective minds, won’t they?

Meanwhile we’ve received other mail concerning our disappearing parcel … here’s a new service which the owner says is trying to solve the problem of lost parcels … http://www.whereismyparcel.com … and one of our LinkedIn friends shared this news article from The Australian … if you can’t read it, it refers to the new parcel company Sendle.com which claims to be “post without the office”.

I can’t wait.

Digital delivery seems to work … not for solids, though

zombieSometimes people complain about the Outback that it’s hard to “get things in” from the Big Smoke. However, we get more of one thing out here in Longreach than in any other place we’ve lived previously … computer viruses and malware/ phantom programs like the one above. Scarcely a day goes past when some hacker somewhere in the world gets through my firewall and plants something, which I then have to track down and terminate.

Which on the face of it is ironic, since Good Old Australia Post still haven’t delivered our one little terrestrial non-digital parcel sent on Oct 16 and which arrived at the Longreach Post Office on October 21. All indications are that they have given up, What do we do now, when they can’t even continue to chase our complaint?

Australia Post still sucks

AP Posts

Want to see something very interesting/scary/depressing on this case, which received quite a lot of interest yesterday? Visit the Australia Post FaceBook page and scroll down until you see a pointer to “Posts to Page” … click on that and read hundreds of complaints almost identical to mine about lost articles with tracking numbers. I’d say Australia Post is seriously in melt-down. In the 1980s I worked in public relations for Australia Post and we’d hang our heads in shame (and run and hide) if we had this level of complaint. And we’d bust a gut to fix anything like this. Shame it can’t happen 30 years later …

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