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Australia Post situation gets worse

This morning Australia Post sent me this message:

Thanks for engaging with us on Social Media. I just wanted to let you know that this post will no longer be monitored for comments, so if you have any further questions or concerns, please send us a Private Message or post a new comment on the wall.

Later today they sent this message:

Thanks for getting in touch with us with these details.
Before we begin an investigation, I just need to confirm a few more details. If you could provide the following information we can advise further.
– Did you receive a parcel item awaiting collection card in your Post Office Box?

ANSWER: YES

– Have you checked with your daughter the item was addressed correctly?

ANSWER: YES
– Have you asked your daughter what name she placed on the item? Sometimes we may use nicknames or titles (Mum, dad etc)

ANSWER: YES
– Description of the contents of the item

ANSWER: Birthday present
I look forward to hearing from you.
Kind regards,
Nathan

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